Shipping Policy
Processing Time
We aim to dispatch all orders immediately; however, please allow up to 36 hours for processing.
Every parcel is thoughtfully inspected and packed with care, ensuring the attention to detail you deserve.
Pre-Orders & Made-to-Order Items
Pre-orders and made-to-order pieces may require extended processing times. The estimated dispatch date will be clearly stated on the relevant product page.
Please note: For pre-orders and made-to-order items, delivery timeframes begin once the item has been dispatched — not from the order date.
Estimated Delivery Times
- United Kingdom: 1–3 working days via Royal Mail
- United States: 2–5 working days via DHL Express
- Canada:
- 3–5 working days via DHL Express
- 15–28 working days via Royal Mail (Economy)
- 3–5 working days via DHL Express
- Europe:
- 2–5 working days via DHL Express
- 3–15 working days via Royal Mail (Economy)
- 2–5 working days via DHL Express
- Rest of the World: Varies by location and shipping method (DHL Express or Royal Mail)
Note: All delivery timeframes are estimates and may vary due to customs or local postal conditions. Please expect potential delays during Ramadan, Eid, and other peak seasons.
Shipping Costs
Shipping charges are automatically calculated at checkout based on your delivery address, selected shipping method, and order weight.
Tracking Information
Tracking details will be sent to your email once your parcel has been dispatched. You can follow your order via the link provided.
Customs & Import Duties
International customers are responsible for any customs duties, taxes, or import fees imposed by their country. These are not included in our product prices or shipping costs.
Missed or Returned Deliveries
If your order is returned to us due to an incorrect address or failed delivery, you will be responsible for the cost of re-shipping the parcel.
