Privacy Policy

Personal Information Collection

Abayas Boutique may collect and process the following kinds of personal information:

• Your name, email address, telephone number, billing address and delivery address.
• Information provided when creating an account or registering on our website.
• Information relating to purchases, transactions, payments, returns and refunds.
• Information provided when subscribing to our newsletters, updates or other services.
• Information about your use of our website, including browsing activity, device information and cookies.
• Any additional information you choose to provide when contacting us, submitting an enquiry or communicating with our team.

Certain information, including your contact and delivery details, is necessary for us to process and fulfil your order.

Using Personal Information

Abayas Boutique may use your personal information to:

• Administer, maintain and improve our website.
• Personalise your shopping experience and remember your preferences.
• Enable you to access and use your customer account and website services.
• Process payments, fulfil orders and arrange delivery of purchased products.
• Provide customer support and respond to enquiries, requests or complaints.
• Send order confirmations, invoices, delivery notifications and other transaction-related communications.
• Process returns, exchanges and refunds.
• Prevent fraud, protect our website and comply with legal obligations.
• Send newsletters, promotional offers and marketing communications where you have chosen to receive them.

We process your information where necessary to fulfil a contract with you, comply with legal obligations, pursue legitimate business interests or where you have provided consent.

Our legitimate interests include maintaining the security of our website, preventing fraud, improving our services and providing an efficient customer experience, where these interests are not overridden by your rights.

Sharing Your Information

We do not sell your personal information.

We may share relevant information with trusted third parties where necessary to operate our business and provide our services. These may include:

• Payment providers, including Stripe and Monek, for secure payment processing.
• Delivery companies and courier services responsible for fulfilling your order.
• Website hosting, technical support and ecommerce service providers.
• Email, marketing and analytics providers where applicable.
• Professional advisers and regulatory authorities where required by law.

Third-party service providers processing personal information on our behalf are required to handle that information appropriately and in accordance with applicable data protection requirements.

We may also disclose information where required by law, in connection with legal proceedings, or where necessary to establish, exercise or defend our legal rights.

Securing Your Data

Abayas Boutique takes reasonable technical and organisational precautions to protect your personal information against unauthorised access, loss, misuse, disclosure or alteration.

Payments made through our website are processed by third-party payment providers using appropriate security measures. We do not store your full payment card details.

While we take appropriate steps to safeguard your information, no method of transmitting or storing data online can be guaranteed to be completely secure.

Keeping Your Information

We retain personal information only for as long as reasonably necessary to fulfil the purposes for which it was collected, including providing our services, maintaining transaction records and meeting legal, accounting or regulatory requirements.

Retention periods depend on the nature of the information, the purpose for which it was collected and any applicable legal obligations.

Your Rights

Under applicable UK data protection law, you have certain rights concerning your personal information, including:

• The right to request access to the personal information we hold about you.
• The right to request correction of inaccurate or incomplete information.
• The right to request deletion of your personal information in certain circumstances.
• The right to request restriction of processing or object to certain uses of your information.
• The right to data portability where applicable.
• The right to withdraw consent at any time where processing relies on your consent.

You have the right to object to the use of your personal information for direct marketing at any time.

You may unsubscribe from marketing emails using the unsubscribe link provided in our communications.

To exercise your rights, please contact info@abayasboutique.com . Certain rights are subject to exceptions under applicable law.

If you are dissatisfied with how we handle your personal information, you also have the right to raise a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.

Cookies

Our website uses cookies and similar technologies to support essential website functions, remember preferences and, where permitted, understand website performance and improve your shopping experience.

For more information about the cookies we use and how you can manage your preferences, please refer to our Cookie Policy .

Updating This Statement

Abayas Boutique may update this Privacy Policy from time to time to reflect changes to our business operations, website practices or legal requirements.

Any updates will be published on this page together with a revised last-updated date. We recommend checking this page occasionally.

Other Websites

Our website may contain links to third-party websites or services.

Abayas Boutique is not responsible for the privacy policies, content or practices of external websites. We encourage you to review their respective privacy policies before providing any personal information.

Contact Us

We're always happy to hear from you. Whether you have a question, concern, feedback or a request relating to your personal information, our customer care team is here to help.

If you would like to exercise your data protection rights or request further information about how your personal information is handled, please get in touch.

Email: info@abayasboutique.com

Telephone: +44 (0) 7961 143083

You can also write to us at:

Abayas Boutique
7 Grandale Street
Rusholme
Manchester
M14 5WS
United Kingdom