Customer Care
Everything you need before and after placing an order.How Can We Help?
For delivery, returns, sizing and order support, use the quick links below. For anything else, our frequently asked questions cover the things customers ask us most.
Frequently Asked Questions
Are your abayas true to size?
Our abayas are designed to be true to size with a relaxed, modest silhouette. We recommend choosing your size using your height and bust measurement. For detailed guidance, please refer to our Size Guide.
What size should I choose?
Your abaya size is usually selected by length. For example, a size 58 abaya measures approximately 58 inches from shoulder to hem. If you're between sizes, simply contact us with your height and bust measurement and we'll recommend the most suitable size.
Do your abayas come with a matching hijab?
Some styles include a coordinating hijab or scarf, while others are sold as individual pieces or sets. Everything included is clearly listed on each product page.
Are your pieces limited edition?
Many of our collections are produced in limited quantities, particularly handmade designs, occasionwear and pieces crafted from deadstock or limited fabrics. Once sold out, they may not be restocked.
Do you restock sold-out styles?
Selected core collections may return, however seasonal, limited edition and fabric-limited designs often do not. We recommend joining our mailing list or following us on Instagram for restock announcements.
Are your fabrics breathable?
We work with a variety of carefully selected fabrics including natural fibres, cotton, linen, crepe and occasionwear textiles. Fabric composition is listed on every product page.
Can I amend or cancel my order?
Please contact us as soon as possible after placing your order. If your order has not yet entered processing, we'll always do our best to accommodate your request.
Can I return my order?
Eligible standard items may be returned within our returns window, subject to our Returns & Exchanges Policy. Handmade, customised and hygiene-sensitive items may not be eligible unless faulty.
Why are some items non-returnable?
Some garments are handmade, customised or produced specifically for each customer. Hygiene-sensitive items such as hijabs are also non-returnable unless faulty.
Do you have a physical boutique?
Yes. Our boutique is located in Rusholme, Manchester, where customers are welcome to visit and shop our collections in person.
Do you offer custom sizing or alterations?
Selected styles are available with custom sizing or made-to-measure options. Please contact us before placing your order to discuss availability.