Returns & Exchanges
Last updated: June 2026Our Returns Policy
We hope you love your purchase. However, if for any reason you are not completely satisfied, we're here to help.
Our policies are designed to protect both our customers and the craftsmanship that goes into every Abayas Boutique piece, while ensuring a fair and transparent returns process.
Online Returns
We accept returns on eligible standard pieces that do not feature handwork, lace, appliqué or customisation.
To qualify for a return, you must notify us within 14 days of receiving your order and return the item within the same 14-day period (plus reasonable postage time).
- Items must be unworn, unwashed and in their original condition.
- Items must be free from stains, odours and signs of wear.
- All original tags, labels and packaging must remain attached.
- Items should be neatly folded and not excessively creased.
- Proof of purchase is required.
- All returns are inspected before approval.
Approved refunds will be issued to your original payment method within 7–10 working days after your return has been received and inspected.
Returns that do not meet these conditions may be declined or returned to the sender. In some circumstances, a restocking fee may apply.
Non-Returnable Items
Due to the handcrafted nature of many of our collections, certain products cannot be returned or exchanged unless they are faulty.
- Handworked or couture pieces.
- Lace, appliqué or heavily embellished garments.
- Customised or altered orders.
- Made-to-order and made-to-measure pieces.
- Pre-orders.
- Scarves, hijabs, khimars, niqabs, gloves, sleeves and undercaps for hygiene reasons.
- Sale, outlet or discontinued items.
Every non-returnable piece undergoes multiple quality inspections before dispatch to ensure it reaches you in excellent condition.
Exchanges & Faulty Items
We allow one exchange per eligible standard item.
If your order arrives damaged or faulty, please notify us within 48 hours of delivery. We recommend inspecting and trying on your items as soon as they arrive.
- Faulty items may be exchanged or issued as store credit.
- Exchange requests must be submitted within 7 days of delivery.
- Customers are responsible for return postage costs unless the item is confirmed as faulty.
- We recommend using a tracked and signed postal service.
- Please allow up to 10 working days for exchange requests to be processed after inspection.
In-Store Purchases
Items purchased from our Manchester boutique are covered by a separate in-store returns policy.
- In-store purchases are non-refundable.
- Eligible items may be returned within 7 days for a credit note.
- Items must be unworn and accompanied by valid proof of purchase.
- Sale items purchased in-store are final sale.
Contact Us
If you have any questions regarding returns or exchanges, please get in touch.
Abayas Boutique
7 Grandale Street
Rusholme
Manchester M14 5WS
United Kingdom