Shipping Policy
1 Processing Time
We aim to dispatch all orders immediately; however, please allow up to 36 hours for processing. Every parcel is thoughtfully inspected and packed with care, ensuring the attention to detail you deserve.
2 Pre-Orders & Made-to-Order Items
Pre-orders and made-to-order pieces may require extended processing times. The estimated dispatch date will be clearly stated on the relevant product page.
3 Estimated Delivery Times
- United Kingdom: 1–3 working days via Royal Mail
- United States: 2–5 working days via DHL Express
- Canada: 3–5 working days via DHL Express
- Canada: 15–28 working days via Royal Mail (Economy)
- Europe: 2–5 working days via DHL Express
- Europe: 3–15 working days via Royal Mail (Economy)
Rest of the World: Varies by location and shipping method (DHL Express or Royal Mail)
4 Shipping Costs
Shipping charges are automatically calculated at checkout based on your delivery address, selected shipping method, and order weight.
5 Tracking Information
Tracking details will be sent to your email once your parcel has been dispatched. You can follow your order via the link provided.
6 Customs & Import Duties
International customers are responsible for any customs duties, taxes, or import fees imposed by their country. These are not included in our product prices or shipping costs.
7 Missed or Returned Deliveries
If your order is returned to us due to an incorrect address or failed delivery, you will be responsible for the cost of re-shipping the parcel.
8 Delivery Support
If your parcel has not arrived within the estimated timeframe, please reach out to us at info@stage.abayasboutique.com and our team will be happy to assist.