Report an Issue

About you

So we can find your order and reply to the right place.

Full name (required)

Please tell us your name.

Email (required)

Use the address on the order if you can.

Please enter a valid email address.

Phone / WhatsApp

Include the country code.

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Country you're writing from (required)

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Best way to reach you

EmailWhatsAppPhone callAny of these

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Your order

Not about a specific order? Choose "no order number" and skip ahead.

Do you have an order?

YesNo / can't find it

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Order number (required)

On your confirmation email, e.g. #AB10482.

Required when you have an order number.

Order date

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Order total

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Paid with

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Where you ordered

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Delivery country

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What's the problem?

Pick the closest match. The questions after this change to suit.

Issue category (required)

Orders & deliveryNot arrived, delayed, wrong or missing item, tracking, customsProduct quality & sizingFaulty, damaged, colour off, fit or length wrongReturns & refundsSending something back, refund missing or short, exchangesWebsite, payment & accountCheckout failed, charged twice, code rejected, can't log inSomething elseAnything that doesn't fit the four above

Please choose a category.

Delivery details

Add the tracking number and last scan date if you have them. Couriers only accept claims for a limited time.

The item

Photos help us more than anything else here, so please add some if you can.

Return or refund details

If you've already posted it back, add the return tracking number.

What do you need? (required)

I want to return something and need to know howYou've received my return but there's no refundRefund was confirmed but hasn't reached meRefund arrived but the amount is wrongMy return seems lost in transitChasing an exchangeI'm outside the return window and need helpReturning something faulty

Please pick one.

Items involved (required)

Name, colour, size and quantity for each.

Required.

Return / RMA reference

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Date you posted it

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Return tracking number

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Return courier & service

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Refund amount you expect

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Amount actually received

Enter 0 if nothing has arrived.

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Why are you returning it?

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Website, payment or account

Tell us what you did step by step, so we can try it ourselves and see what you saw.

In your own words

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What happened? (required)

What you expected, what actually happened, and when. Add anything else you noticed, even if it seems small.

0 characters — aim for 150 or more

Please give us at least 60 characters so we can understand the issue.

What have you already tried?

So we don't suggest things you've already done.

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Have you contacted us about this before?

No, first timeYes, already in touch

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Where and when

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Any reference or ticket number

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What were you told?

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Anything else to attach

Receipts, screenshots of messages, courier correspondence.

Up to 5 files. Large photos are shrunk in your browser before sending.

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How we put it right

Tell us what you'd like to happen. We'll say if we can't do it.

What would resolve this for you? (required)

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Is there a deadline?

No, take your timeYes — needed for an occasion

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Date you need it by (required)

Please give us the date.

What's the occasion?

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Keep me on the list for new arrivals.Optional. Nothing to do with your issue.

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Something not right? Let's sort it.

About you

Your order

What's the problem?

Delivery details

The item

Return or refund details

Website, payment or account

In your own words

How we put it right

In your bag