FAQs
Who is Abayas Boutique?
Abayas Boutique is a family-run modestwear brand founded in 1995, created to offer better-quality, UK-weather-friendly modest clothing. We design with purpose, quality, and real women in mind.
Where are you based?
We’re based in the UK, with our story rooted in serving the community through modest fashion. Our flagship store is located in Manchester’s Curry Mile area.
What are your store address and opening hours?
7 Grandale Street, Rusholme, Manchester, M14 5WS. Opening hours are generally 12–6 most weekdays, Fri 2–6, Sat 12–7, Sun 2–6.
How long does it take to process and dispatch my order?
We aim to dispatch orders immediately, but please allow up to 36 hours for processing as each parcel is inspected and packed with care.
Do you offer pre-orders or made-to-order items?
Yes, enquire via WhatsApp or email. Pre-orders/made-to-order may take longer, and the estimated dispatch date is shown on the product page. Delivery timelines start once the item is dispatched.
What are your estimated delivery times?
Typical estimates: UK 1–3 working days (Royal Mail), USA 2–5 working days (DHL Express), and options for Canada/Europe/Rest of World depending on method.
Do you offer express delivery?
Yes — Express Next Day Delivery is available (where offered at checkout). Choose the fastest option during checkout for the quickest delivery.
How much does shipping cost?
Shipping charges are automatically calculated at checkout based on your delivery address, selected shipping method, and order weight.
Will I receive tracking details?
Yes — we’ll email your tracking link once your parcel has been dispatched, so you can follow your delivery progress.
Do you ship internationally?
Yes — we deliver in the UK and USA, and also offer shipping options for Canada, Europe, and other international locations depending on courier availability.
Will I need to pay customs or import duties?
International customers are responsible for any customs duties, taxes, or import fees charged by their country. These aren’t included in product or shipping prices.
Are deliveries delayed during Ramadan/Eid or peak seasons?
Delivery timeframes are estimates and can vary due to customs/local postal conditions. Please expect possible delays during Ramadan, Eid, and peak seasons.
What if my parcel is returned due to a wrong address or missed delivery?
If an order is returned due to an incorrect address or failed delivery, you’ll be responsible for the cost of re-shipping the parcel.
How do I choose the right size?
Our abayas are designed to be true to size. Choose based on height (length) and bust circumference for the best fit. Refer to our size guide for more details.
How do I measure myself for an abaya?
Measure bust around the fullest part of your chest, and length from the top of your shoulder down (wearing the shoes you plan to wear). Length is measured in inches (e.g., 58” = 58 inches).
Do I need to measure hips/waist too?
Usually no — our abayas are cut with ease (often slightly A-line/flared), so hip/waist measurements aren’t required for most styles.
Do you offer custom sizing or made-to-measure?
Yes — if you can’t find your size or want a tailored fit, we offer custom sizing/made-to-measure. Message us and we’ll guide you.
What is your returns & exchanges policy?
Items must be unworn, unwashed, and in original condition with tags attached. Check our return and exchange page for more details.
How long do I have to request a return?
You must contact us within 14 days of receiving your order and return eligible items within the same 14-day window (plus postage time).
Are payments secure? Do you store card details?
Payments are processed via secure third-party providers, and we do not store full credit/debit card details. We only collect what’s needed to process orders safely.
Do you offer discount codes?
Yes — discount codes must be applied at checkout and can’t be added later, so please enter it before completing payment. Sign up to our newsletter to not miss out.
How can I contact customer support?
You can reach us anytime via WhatsApp +44 (0) 7961 143083 or email info@abayasboutique.com.