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Delivery Information
What are your delivery charges?

Standard Delivery charges via

ROYAL MAIL SIGNED FOR

Second Class   1 kg £4.10

First Class       1kg £4.70

Next Day         1kg £8.80

Economy from £18

DHL from £22


What delivery services do you offer?

UK Standard  Signed Delivery

ROYAL MAIL - delivery usually First Class 2 to 3 days or Second Class 4 to 5 days

(due to COVID expect delays)

UK NEXT DAY Delivery

Place your order before 12 pm 

ROYAL MAIL NEXT DAY GUARANTEE SERVICE delivery before 1 pm

INTERNATIONAL Delivery

DHL 2 to 3 working days to North America, Europe

       3 to 5 working days Australia, Far East, Middle East

      (due to COVID expect delays)

If you reside in a remote part of your country please contact us info@abayasboutique.com for further information and prices.

Refer to our Shipments & Delivery policy 


Why is my order taking longer than expected to reach me?

The delivery date shown at checkout is when your order is due to arrive, and you can keep track of your order via your account.

At present there are no specific delays reported via our delivery couriers, however, we are aware that our standard delivery service with Royal Mail may be affected in some areas of the country due to coronavirus-related absences at their local mail centres or delivery offices. 

We would ask that you allow an extra 48 hours for standard delivery before contacting us to allow for local delays.


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International Delivery
Has my order been dispatched?

When your order leaves us, a second email is generated to confirm this – if you don't receive an email within 2 working days, please email info@abayasboutique.com 


Can I track my order?

Depends on what shipping/delivery you have chosen.

DHL Yes, once your order has been dispatched, you will receive an email from DHL with tracking information within 24 hours. 

We recommend you check your email and spam box for tracking information. DHL may contact you regarding Customs you must comply or your goods will be returned to us.


Your Account
Do I need to set up an account?

Setting up an account is really easy and only takes a few minutes. You'll need to give us your name and address details and then create a password, which you can use to access your account at a later date. With an account, you can check the progress of an order, change your details and save your payment details; which will speed things up the next time you order. Alternatively, if you'd prefer not to create an account; you can select ''Continue as guest'' instead. You'll still need to enter your name, address, email and payment information, but these won't be stored. You won't be able to track your order if you select this option though.

With our new website, your old account is dormant. Please create a new account.


How do I change and check my account details?

By logging in to your account using your email address and password, you will be able to access your account details. You will also have the option to modify your delivery addresses stored against your account but unfortunately, we aren't able to change the delivery address on an active order, so please ensure you select the right details. 


I've forgotten my password

No problem - all you need to do is a grab a password reminder. You can find this at the 'Login/My Account' section of the site. Simply click on the 'Forgotten your password?' link and we'll email it over to you.


Placing An Order
What methods do you accept?

We accept the following;

Currently ALL payment is in £ GBP ONLY


Can I order over the phone?

We are happy to advise you that we do offer a telephone ordering service we can be contacted on ++44 7961143083 and on WhatsApp. Please note the time difference if calling international and we generally open from 10 am to 9 pm Monday to Saturday.

Please be aware that leading up to  Ramadan and Eid and during our Sales, due to the volume of calls expect delays.


Why has my card been declined?

We are sorry you are experiencing problems hopefully it can be resolved.

Often payments that have been declined will receive the message that ''the transaction has been declined because of an AVS (Address Verification System) mismatch. The address provided does not match the billing of the cardholder. '' Our system is reading that the billing address being entered doesn't match what the card company has on file.

While it's a good thing that fraud for us and our customers is being stopped thanks to these security measures, (it's frustrating to you and to us that you're having trouble as an honest shopper!)

Thankfully there are a number of ways to fix this:

  • be sure the billing address you enter matches the credit card you're using (you can contact your bank to verify the address)
  • make sure your browser's auto-fill is not incorrectly completing one or more of the fields
  • try a different card

If you continue to having issues that call your bank directly so they can rectify the matter for you.


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Product Information
Where can I find the size guide?

There is a link on every product page next to the price on the right-hand side.

Click SIZE GUIDE


What is the model wearing underneath it doesn't appear to be on your website?

Salaam. Thanks for your brilliant question. We wanted to provide styling options, hence the model is wearing her own cream jumpsuit. If you wanted to re-create this look we would recommend our Cream Flared Abaya to pair with! x


What fabric are the abayas made of?   

Our abayas are made of high-quality fabrics that are going to last.

Nida - is 100% Polyester; a light, exquisite, malleable and agreeable to wear smooth and delicate material appropriate for the more sultry and colder season. It's plush delicate and cooling to the skin. The more costly abayas are generally produced using this texture. Nida comes in the various quality we use only highest grade of Korean Nida.


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Refunds & Exchanges
What is your Return Policy?

If you are not fully satisfied with your order, a return can be requested. Provided the item(s) are unworn, unused, unwashed and in perfect resalable condition with the original Abayas Boutique Swing Tag still intact. Items that are torn, damaged or soiled due to improper use or washing cannot be accepted and shall either be returned to you or you may incur a fee reduced from your overall refund amount.

See https://abayasboutique.com/content/7-returns-and-exchanges-policy


Miscellaneous
Do you offer a Gift Wrapping service?

Yes, we do and we can include a personal message on a complimentary card. When placing an order leave a message or instructions and we will happily do that for you.


Do you wholesale?

Unfortunately, we don't currently offer wholesale service or authorise any reselling of our product. 


Store Information
What are your store opening times?

We are re-opening our store on the 15th of June

Our Opening times

  • Monday         12 pm to 6 pm
  • Tuesday        12 pm to 6 pm
  • Wednesday   12 pm to 6 pm
  • Thursday      12 pm to 6 pm
  • Friday          12 pm to 6 pm
  • Saturday      12 pm to 6 pm
  • Sunday              CLOSED


Where is your store located?

We are located in the heart of the infamous Curry Mile.

Abayas Boutique

7 Grandale Streeet

Rusholme

Manchester M14 5WS

DIRECTIONS


If an item I want is sold out on the website can I buy from the store?

We get asked this often and we carry the same stock that's on the website and our physical store. So if it's sold out online then it will not be available in-store either. Unless it's discontinued or seconds and on clearance in the store.


After Care
How do I wash my Abayas?

We recommend you wash on a delicate hand wash cycle. Place your abaya with embellishments or sequins in a wash bag or a pillow case and wash gently. We also recommend you turn your abaya inside out. Handwash if you don't have a delicate wash cycle on your machine.


How do I iron my abaya? 

We highly recommend you hang dry your abaya. Never spin or tumble dry. Hang your abaya on a hanger and steam press or iron. This is the best way to steam your pleats too.


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