We have high standards when it comes to the quality of our products and packaging of your order. If for any reason, you wish to exchange or return your order you may do so. In order to avoid returns and exchanges, please check your size carefully using our size guide or the item’s full description. This does not affect your statutory rights as a consumer.
Items such as our existing ready to wear abayas and outer garments may be eligible for a return or exchange. However, in light of a legitimate concern for cleanliness, on all our hijabs and hijab under caps are strictly non-returnable or refundable.
If you are not fully satisfied with your order, a return can be requested. Provided the item(s) are unworn, unused, unwashed and in perfect resalable condition with the original Abayas Boutique Swing Tag still intact. Items that are torn, damaged or soiled due to improper use or washing cannot be accepted and shall either be returned to you or you may incur a fee reduced from your overall refund amount.
All exchanges are subject to availability. Please check the exchange section below to read more about requesting an exchange.
We urge you make a request within 7 days of receiving your order to email@example.com with your order number. You then have 14 days to send.
Once a request is sent to us, you should receive an acknowledgement email in response to the return request.
This email is a confirmation of your request to return. It covers a complete guide on when and who to make the return to.
Including postage, tracking, the packaging state of the return for your benefit.
Returns must be sent with a customs declaration, clearly stating that the package contains ‘returned goods’. We will not be liable for any charges incurred during customs. We will not pay for any administration fees for the returning of goods. These fees may be deducted from the refund amount.
Once receiving your acknowledgement email you have 7 days to return the item(s).
Once we have received your returned item(s), it can take up to 7 working days to be processed. This time frame expands during peak sales, Ramadan and Eid periods. However, if it has been more than 7 working days and you have not heard from us, kindly email firstname.lastname@example.org.
Refunds are processed using your original payment method.
All return postage fees must be paid by you.
We request all returning item(s) are sent with tracking. Thus, making is easier for you to then keep tabs on returning parcel using the tracking number provided by their postal service.
As you may be asked to provide the proof of postage if we fail to receive your goods. We reserve the right to refuse a refund if you are unable to provide the certificate of posting.
Once refunds have been issued, you will be informed by email. However, please bear in mind that general transfer delays may be caused by banks depending on their own policies.
If you wish to exchange an item for a different size or colour of the same price, you may request an exchange easily.
Within 7 days of receiving your order please contact us by emailing email@example.com, with your order number, and we will send you an acknowledgement email. The acknowledgement email will provide details on exchanging the item(s) in more depth.
When an item is sold out, or no longer available we will do one of two options.
See if you would like to opt for something else and cover the difference in price or have the difference refunded depending on if the exchange item is more or less than the original item.
Or we can refund you for the returned item(s), provided they are unworn, unused, unwashed and in perfect resalable condition with the original Abayas Boutique Swing Tag still intact.
Yes, you will have to pay to return the item(s) back to us.
You should receive an email providing you with your tracking number to track your parcel.
We strictly do not refund or exchange goods that are specified as Outlet, Clearance, Customised, made to measure or order.
We strongly recommend you to check your size using our size guide and fully read the products description.
Please do not hesitate to contact us if you are unsure before purchasing.