If for any reason you are not satisfied with your order, we will refund your money or exchange any item, EXCEPT for CLEARANCE, OUTLET and CUSTOMIZED items! We only ask that you give us the reason, why, so we can improve our services to our customers. Also, we ask that you return the item to us unused and keep it in the same condition and packaging that you have received it in (clothes must not be washed or altered), within seven days of receiving your order.
We strictly do not refund or exchange goods that are specified as CLEARANCE or Tailor made (made to measure) or altered garments. We will not accept returns and exchanges that were purchased in our Outlet Category.
Please note we cannot refund any of your deliveries, returns or exchange postage costs and in the case of an exchange, you will have to pay for the shipping costs again. In order to avoid returns and exchanges for clothes and other size related items, please check your size carefully using our size guide/chart or the item’s description.
To refund or exchange an order, please email us your request and we will email you the required information to process your return or exchange requests. firstname.lastname@example.org
Returns will be processed promptly upon receipt of the package and within 15 days. You will receive the refund amount via the same payment method as the initial purchase. An email notification will be sent once the refund has been processed. You may be asked to provide the proof of postage if we fail to receive your goods. We reserve the ight to refuse a refund if you are unable to provide the certificate of posting.
Any sale items cannot be refunded or exchanged.
This does not affect your statutory rights as a consumer.