Our aim is to get your order to you as soon as possible insha'Allah. We will send you an email confirming your order immediately. Goods will normally be dispatched within 48 hours when confirmation of your order is complete and the payment is received. You can login to your account to view your order status. You will also get an email confirmation when we dispatch your order.
All orders over the value of £10.00 will be sent recorded delivery there is a standard cost for shipping according to the weight of the parcel.
Important note that Next day delivery cost of £8.25 for UK only is only available before 4pm otherwise it will be posted the next day.
When the goods are dispatched, please allow 1-3 working days for them to reach you in the UK and for international orders, please allow between 5-10 days for them to reach you from the time your order status is updated to shipped. If you do not receive your goods within 3 working days and within 10 working days for international orders from the time your order status is updated to shipped, please email us firstname.lastname@example.org or call us ++44 (0)7961143083 quote your order number. (Please do provide all your contact details so we can respond effectively inshaAllah).
Please ensure your shipping address you specified is correct and ensure someone is available to receive and sign for your order, as you cannot change the shipping address once it is shipped for that specific order. If your shipping address was incorrect and decide to change to a different address while the order is shipped already, you will need to pay for your order again, including p&p. There will be no refunds for incorrect shipping addresses.
If no one is in to receive the order, usually you will receive a card/note saying the order is at your local post office, which you need to take that note and your identification to collect your order. Another scenario (also due to incorrect addresses) is the package will be sent back to us, then you have to wait for the order to return back to us and you will have to pay for the shipping costs again. Last scenario, is the order is totally lost due to incorrect address or no one was able to receive the order, which there will be no refunds.
So please ensure that all the details that you give us are correct, so that we can carry out our obligation to you effectively. An email will be sent automatically regarding your order so do double check all the details are correct or contact us asap so it can be amended.
If you have any special requirements, please let us know and we will, insha'Allah try to accommodate them.